{"id":284053,"date":"2026-05-08T23:24:01","date_gmt":"2026-05-08T23:24:01","guid":{"rendered":"https:\/\/curacaomyway.com\/politica-de-reembolsos-y-cancelaciones\/"},"modified":"2026-05-08T23:55:38","modified_gmt":"2026-05-08T23:55:38","slug":"politica-de-reembolsos-y-cancelaciones","status":"publish","type":"page","link":"https:\/\/curacaomyway.com\/en\/politica-de-reembolsos-y-cancelaciones\/","title":{"rendered":"Refund and Cancellation Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Gallery&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;31px||26px|||&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;1px|auto||auto||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Poppins|700||on|||||&#8221; title_font_size=&#8221;45px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/curacaomyway.com\/wp-content\/uploads\/2026\/05\/rupixen-Q59HmzK38eQ-unsplash.jpg&#8221; title_text=&#8221;rupixen-Q59HmzK38eQ-unsplash&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Faq&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; header_3_font_size=&#8221;17px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"97\" data-end=\"128\">Last update: May 2026<\/p>\n<p data-start=\"130\" data-end=\"521\">At BiniBini Digital Services (KVK <b>171490) <\/b>we strive to provide high quality experiences and services for both travelers and businesses. Because we offer different types of services &#8211; including tours, dining experiences, digital marketing, web development, automations and consulting &#8211; cancellation and refund conditions may vary depending on the service contracted. <\/p>\n<p data-start=\"523\" data-end=\"637\">By booking or contracting any of our services, the client accepts the following terms and conditions.<\/p>\n<h1 data-section-id=\"1nu92rd\" data-start=\"644\" data-end=\"679\">1. Tours and Tourist Activities<\/h1>\n<p data-start=\"681\" data-end=\"706\">This section applies to:<\/p>\n<ul data-start=\"707\" data-end=\"891\">\n<li data-section-id=\"r66dl0\" data-start=\"707\" data-end=\"723\">Boat trips<\/li>\n<li data-section-id=\"6vf3w0\" data-start=\"724\" data-end=\"743\">Island Tours<\/li>\n<li data-section-id=\"2h8k05\" data-start=\"744\" data-end=\"767\">Aquatic activities<\/li>\n<li data-section-id=\"1ve1tkq\" data-start=\"768\" data-end=\"793\">Cultural experiences<\/li>\n<li data-section-id=\"6dujjw\" data-start=\"794\" data-end=\"807\">Excursions<\/li>\n<li data-section-id=\"9h1fow\" data-start=\"808\" data-end=\"833\">Adventure activities<\/li>\n<li data-section-id=\"d38ytf\" data-start=\"834\" data-end=\"891\">Services offered by partner tour operators<\/li>\n<\/ul>\n<h2 data-section-id=\"h4hjld\" data-start=\"893\" data-end=\"931\">Cancellations by the Customer<\/h2>\n<h3 data-section-id=\"117xuhl\" data-start=\"933\" data-end=\"974\"><span style=\"font-size: large;\">More than 24 hours before the activity<\/span><\/h3>\n<p data-start=\"975\" data-end=\"1002\">The customer may request:<\/p>\n<ul data-start=\"1003\" data-end=\"1119\">\n<li data-section-id=\"mdjxw1\" data-start=\"1003\" data-end=\"1056\">Full refund of deposit or payment made, OR<\/li>\n<li data-section-id=\"1l0zq2k\" data-start=\"1057\" data-end=\"1119\">Rescheduling at no additional cost (subject to availability)<\/li>\n<\/ul>\n<h3 data-section-id=\"zheqv0\" data-start=\"1121\" data-end=\"1164\"><span style=\"font-size: large;\">Less than 24 hours before the activity<\/span><\/h3>\n<ul data-start=\"1165\" data-end=\"1326\">\n<li data-section-id=\"izztsr\" data-start=\"1165\" data-end=\"1194\">No refunds will be made<\/li>\n<li data-section-id=\"183d4ry\" data-start=\"1195\" data-end=\"1241\">Cancellations with refund will not be accepted<\/li>\n<li data-section-id=\"1s8lg7w\" data-start=\"1242\" data-end=\"1326\">No show&#8221; reservations will be considered as used and will not be refundable.<\/li>\n<\/ul>\n<h2 data-section-id=\"jrwkuo\" data-start=\"1328\" data-end=\"1377\">Cancellations due to weather or operational problems<\/h2>\n<p data-start=\"1379\" data-end=\"1417\">If the activity is cancelled due to:<\/p>\n<ul data-start=\"1418\" data-end=\"1555\">\n<li data-section-id=\"ij909r\" data-start=\"1418\" data-end=\"1452\">Unsafe weather conditions<\/li>\n<li data-section-id=\"171qb0q\" data-start=\"1453\" data-end=\"1485\">Technical or mechanical problems<\/li>\n<li data-section-id=\"1s0u6m4\" data-start=\"1486\" data-end=\"1517\">Government restrictions<\/li>\n<li data-section-id=\"9kpve9\" data-start=\"1518\" data-end=\"1555\">Operational decisions of the supplier<\/li>\n<\/ul>\n<p data-start=\"1557\" data-end=\"1587\">The customer will be able to choose between:<\/p>\n<ul data-start=\"1588\" data-end=\"1649\">\n<li data-section-id=\"2idbiv\" data-start=\"1588\" data-end=\"1617\">Reschedule the activity, OR<\/li>\n<li data-section-id=\"2re9ue\" data-start=\"1618\" data-end=\"1649\">Receive a full refund<\/li>\n<\/ul>\n<h2 data-section-id=\"23zwtn\" data-start=\"1651\" data-end=\"1674\">Customer Delays<\/h2>\n<p data-start=\"1676\" data-end=\"1860\">It is the client&#8217;s responsibility to arrive punctually at the meeting point indicated. No refunds will be given for activities missed due to delays or absence of the client. <\/p>\n<h1 data-section-id=\"11e2reb\" data-start=\"1867\" data-end=\"1929\">2. Gastronomic Tours and Walking Tours Operated by Us<\/h1>\n<p data-start=\"1931\" data-end=\"2021\">This section applies to experiences organized directly by BiniBini Digital Services.<\/p>\n<h2 data-section-id=\"57ibwf\" data-start=\"2023\" data-end=\"2039\">Cancellations<\/h2>\n<h3 data-section-id=\"dj8v8l\" data-start=\"2041\" data-end=\"2075\">More than 24 hours before the tour<\/h3>\n<ul data-start=\"2076\" data-end=\"2141\">\n<li data-section-id=\"1nhs0x6\" data-start=\"2076\" data-end=\"2099\">Full refund, OR<\/li>\n<li data-section-id=\"1i51v0x\" data-start=\"2100\" data-end=\"2141\">Date change subject to availability<\/li>\n<\/ul>\n<h3 data-section-id=\"e1dlpc\" data-start=\"2143\" data-end=\"2179\">Less than 24 hours before the tour<\/h3>\n<ul data-start=\"2180\" data-end=\"2197\">\n<li data-section-id=\"145blla\" data-start=\"2180\" data-end=\"2197\">Non refundable<\/li>\n<\/ul>\n<p data-start=\"2199\" data-end=\"2340\">Because food, reservations and logistics are prepared in advance, last minute cancellations cannot be refunded.<\/p>\n<h2 data-section-id=\"1xm4bjf\" data-start=\"2342\" data-end=\"2381\">Weather or Exceptional Circumstances<\/h2>\n<p data-start=\"2383\" data-end=\"2456\">In case of extreme weather or other circumstances beyond our control:<\/p>\n<ul data-start=\"2457\" data-end=\"2533\">\n<li data-section-id=\"no2suk\" data-start=\"2457\" data-end=\"2497\">The activity may be rescheduled, OR<\/li>\n<li data-section-id=\"1rm7kwf\" data-start=\"2498\" data-end=\"2533\">A full refund will be offered<\/li>\n<\/ul>\n<h1 data-section-id=\"m7u1gj\" data-start=\"2540\" data-end=\"2586\">3. Car Rental and Third Party Services<\/h1>\n<p data-start=\"2588\" data-end=\"2769\">Services offered by third parties, including car rental, private transportation or other external activities, are subject to the policies of the corresponding supplier.<\/p>\n<p data-start=\"2771\" data-end=\"2808\">BiniBini Digital Services acts as:<\/p>\n<ul data-start=\"2809\" data-end=\"2880\">\n<li data-section-id=\"1a42qge\" data-start=\"2809\" data-end=\"2834\">Promotion platform<\/li>\n<li data-section-id=\"k17gy2\" data-start=\"2835\" data-end=\"2862\">Reservation intermediary<\/li>\n<li data-section-id=\"fzjv6o\" data-start=\"2863\" data-end=\"2880\">Business Partner<\/li>\n<\/ul>\n<p data-start=\"2882\" data-end=\"2895\">Therefore:<\/p>\n<ul data-start=\"2896\" data-end=\"3042\">\n<li data-section-id=\"pmbnyf\" data-start=\"2896\" data-end=\"2966\">Approval of refunds will depend on the supplier&#8217;s policies.<\/li>\n<li data-section-id=\"1z0cr8s\" data-start=\"2967\" data-end=\"3042\">We will do our best to assist the customer during the process.<\/li>\n<\/ul>\n<h1 data-section-id=\"km8eqr\" data-start=\"3049\" data-end=\"3077\">4. Web Design and Development<\/h1>\n<p data-start=\"3079\" data-end=\"3104\">This section applies to:<\/p>\n<ul data-start=\"3105\" data-end=\"3228\">\n<li data-section-id=\"nu6t1l\" data-start=\"3105\" data-end=\"3132\">Web development<\/li>\n<li data-section-id=\"12m35if\" data-start=\"3133\" data-end=\"3149\">Online stores<\/li>\n<li data-section-id=\"14c9qd5\" data-start=\"3150\" data-end=\"3172\">Reservation systems<\/li>\n<li data-section-id=\"cmgrdb\" data-start=\"3173\" data-end=\"3188\">Landing pages<\/li>\n<li data-section-id=\"ey2cf1\" data-start=\"3189\" data-end=\"3228\">Customized digital tools<\/li>\n<\/ul>\n<h2 data-section-id=\"1vmdznd\" data-start=\"3230\" data-end=\"3260\">Deposits and Initial Payments<\/h2>\n<p data-start=\"3262\" data-end=\"3350\">All deposits or down payments are non-refundable once the project has started.<\/p>\n<p data-start=\"3352\" data-end=\"3365\">This includes:<\/p>\n<ul data-start=\"3366\" data-end=\"3463\">\n<li data-section-id=\"rs4c2r\" data-start=\"3366\" data-end=\"3381\">Research<\/li>\n<li data-section-id=\"1ub1cb1\" data-start=\"3382\" data-end=\"3390\">Design<\/li>\n<li data-section-id=\"rtcjk8\" data-start=\"3391\" data-end=\"3406\">Planning<\/li>\n<li data-section-id=\"1hs0b3c\" data-start=\"3407\" data-end=\"3430\">Technical configuration<\/li>\n<li data-section-id=\"t5xmrf\" data-start=\"3431\" data-end=\"3463\">Hours of work and consulting<\/li>\n<\/ul>\n<h2 data-section-id=\"1x4bqoe\" data-start=\"3465\" data-end=\"3492\">Project Cancellation<\/h2>\n<p data-start=\"3494\" data-end=\"3536\">If the customer decides to cancel a project:<\/p>\n<ul data-start=\"3537\" data-end=\"3659\">\n<li data-section-id=\"1gqkzo4\" data-start=\"3537\" data-end=\"3609\">Partial reimbursement may be assessed depending on the progress made.<\/li>\n<li data-section-id=\"11s7pku\" data-start=\"3610\" data-end=\"3659\">Completed milestones will continue to be charged<\/li>\n<\/ul>\n<h2 data-section-id=\"2cujuv\" data-start=\"3661\" data-end=\"3677\">Final Delivery<\/h2>\n<p data-start=\"3679\" data-end=\"3752\">Once the accesses, files or final products have been delivered and approved:<\/p>\n<ul data-start=\"3753\" data-end=\"3782\">\n<li data-section-id=\"izztsr\" data-start=\"3753\" data-end=\"3782\">No refunds will be made<\/li>\n<\/ul>\n<h1 data-section-id=\"59fzv0\" data-start=\"3789\" data-end=\"3837\">5. Automation, AI and Digital Solutions<\/h1>\n<p data-start=\"3839\" data-end=\"3864\">This section applies to:<\/p>\n<ul data-start=\"3865\" data-end=\"3983\">\n<li data-section-id=\"5wjsds\" data-start=\"3865\" data-end=\"3883\">Automations<\/li>\n<li data-section-id=\"1yxiluk\" data-start=\"3884\" data-end=\"3894\">Chatbots<\/li>\n<li data-section-id=\"335fxw\" data-start=\"3895\" data-end=\"3931\">Artificial intelligence agents<\/li>\n<li data-section-id=\"17ez6ot\" data-start=\"3932\" data-end=\"3957\">Operational tools<\/li>\n<li data-section-id=\"cnm5a5\" data-start=\"3958\" data-end=\"3983\">Customized systems<\/li>\n<\/ul>\n<p data-start=\"3985\" data-end=\"4066\">Because these services are developed specifically for each client:<\/p>\n<ul data-start=\"4067\" data-end=\"4252\">\n<li data-section-id=\"1d8o7iq\" data-start=\"4067\" data-end=\"4130\">Payments are non-refundable once development has begun.<\/li>\n<li data-section-id=\"exp0r0\" data-start=\"4131\" data-end=\"4252\">Technical errors related to our implementation will be corrected within a reasonable period of support.<\/li>\n<\/ul>\n<p data-start=\"4254\" data-end=\"4280\">No refunds apply for:<\/p>\n<ul data-start=\"4281\" data-end=\"4462\">\n<li data-section-id=\"1129gge\" data-start=\"4281\" data-end=\"4319\">Limitations of external platforms<\/li>\n<li data-section-id=\"4apdp4\" data-start=\"4320\" data-end=\"4361\">Changes in APIs or third party services<\/li>\n<li data-section-id=\"1luetkr\" data-start=\"4362\" data-end=\"4423\">Requested changes outside the initially approved scope<\/li>\n<li data-section-id=\"lqo02b\" data-start=\"4424\" data-end=\"4462\">Interruptions caused by third parties<\/li>\n<\/ul>\n<h1 data-section-id=\"1dd95k2\" data-start=\"4469\" data-end=\"4510\">6. Marketing and Consulting Services<\/h1>\n<p data-start=\"4512\" data-end=\"4537\">This section applies to:<\/p>\n<ul data-start=\"4538\" data-end=\"4677\">\n<li data-section-id=\"1sh486b\" data-start=\"4538\" data-end=\"4564\">Social media management<\/li>\n<li data-section-id=\"o80fdt\" data-start=\"4565\" data-end=\"4589\">Advertising campaigns<\/li>\n<li data-section-id=\"1o4r69\" data-start=\"4590\" data-end=\"4595\">SEO<\/li>\n<li data-section-id=\"8aldvy\" data-start=\"4596\" data-end=\"4621\">Business consulting<\/li>\n<li data-section-id=\"6k2zo8\" data-start=\"4622\" data-end=\"4645\">Digital strategies<\/li>\n<li data-section-id=\"gnv1xp\" data-start=\"4646\" data-end=\"4677\">Private counseling sessions<\/li>\n<\/ul>\n<h2 data-section-id=\"1vpb903\" data-start=\"4679\" data-end=\"4701\">Monthly Services<\/h2>\n<p data-start=\"4703\" data-end=\"4756\">Monthly services are billed in advance and:<\/p>\n<ul data-start=\"4757\" data-end=\"4819\">\n<li data-section-id=\"gvglii\" data-start=\"4757\" data-end=\"4819\">Non-refundable once the service period has started<\/li>\n<\/ul>\n<h2 data-section-id=\"15docsw\" data-start=\"4821\" data-end=\"4848\">Meetings and Consulting<\/h2>\n<ul data-start=\"4850\" data-end=\"5000\">\n<li data-section-id=\"u507px\" data-start=\"4850\" data-end=\"4935\">Meetings cancelled less than 24 hours in advance are non-refundable.<\/li>\n<li data-section-id=\"1ye0juy\" data-start=\"4936\" data-end=\"5000\">The customer may reschedule with a minimum of 24 hours notice.<\/li>\n<\/ul>\n<h1 data-section-id=\"1g220v\" data-start=\"5007\" data-end=\"5041\">7. Payments, Disputes and Chargebacks<\/h1>\n<p data-start=\"5043\" data-end=\"5125\">The customer agrees to contact us before initiating a bank dispute or chargeback.<\/p>\n<p data-start=\"5127\" data-end=\"5192\">Fraudulent or unjustified chargebacks may result in:<\/p>\n<ul data-start=\"5193\" data-end=\"5378\">\n<li data-section-id=\"4jwv8x\" data-start=\"5193\" data-end=\"5226\">Suspension of future services<\/li>\n<li data-section-id=\"10uf69h\" data-start=\"5227\" data-end=\"5260\">Cancellation of active reservations<\/li>\n<li data-section-id=\"nlo9ys\" data-start=\"5261\" data-end=\"5316\">Permanent restriction of use of our platforms<\/li>\n<li data-section-id=\"f70ujv\" data-start=\"5317\" data-end=\"5378\">Additional administrative charges when permitted by law<\/li>\n<\/ul>\n<h1 data-section-id=\"1mggocf\" data-start=\"5385\" data-end=\"5398\">8. Contact<\/h1>\n<p data-start=\"5400\" data-end=\"5485\">For cancellations, refunds or assistance, you can contact us at: <a href=\"https:\/\/curacaomyway.com\/en\/contacto\/\">https:\/\/curacaomyway.com\/contacto\/<\/a>. <\/p>\n<p data-start=\"5635\" data-end=\"5653\">Please include:<\/p>\n<ul data-start=\"5654\" data-end=\"5744\">\n<li data-section-id=\"1q4k5ma\" data-start=\"5654\" data-end=\"5671\">Full name<\/li>\n<li data-section-id=\"b6ydat\" data-start=\"5672\" data-end=\"5701\">Reservation or invoice number<\/li>\n<li data-section-id=\"1345s4i\" data-start=\"5702\" data-end=\"5719\">Date of purchase<\/li>\n<li data-section-id=\"1u5ybro\" data-start=\"5720\" data-end=\"5744\">Reason for request<\/li>\n<\/ul>\n<p data-start=\"5746\" data-end=\"5808\" data-is-last-node=\"\" data-is-only-node=\"\">Our average response time is 2 to 5 business days.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last update: May 2026 At BiniBini Digital Services (KVK 171490) we strive to provide high quality experiences and services for both travelers and businesses. Because we offer different types of services &#8211; including tours, dining experiences, digital marketing, web development, automations and consulting &#8211; cancellation and refund conditions may vary depending on the service contracted. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-284053","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Cancellation Policy | Curacao My Way<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/curacaomyway.com\/en\/politica-de-reembolsos-y-cancelaciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Cancellation Policy | Curacao My Way\" \/>\n<meta property=\"og:description\" content=\"Last update: May 2026 At BiniBini Digital Services (KVK 171490) we strive to provide high quality experiences and services for both travelers and businesses. Because we offer different types of services - including tours, dining experiences, digital marketing, web development, automations and consulting - cancellation and refund conditions may vary depending on the service contracted. 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