Last updated: May 2026

At BiniBini Digital Services (KVK 171490) we strive to provide high-quality experiences and services for both travelers and businesses. Because we offer different types of services—including tours, food experiences, digital marketing, web development, automations, and consulting—cancellation and refund terms may vary depending on the service booked.

By booking or hiring any of our services, the customer agrees to the following terms and conditions.

1. Tours and Tourist Activities

This section applies to:

• Boat trips
• Island tours
• Water activities
• Cultural experiences
• Excursions
• Adventure activities
• Services offered by partner tour operators

Cancellations by the Customer

More than 24 hours before the activity

The customer may request:

• A full refund of the deposit or payment made, OR
• Rescheduling at no additional cost (subject to availability)

Less than 24 hours before the activity

• No refunds will be issued
• Refund cancellations will not be accepted
• No-show bookings will be considered used and are non-refundable

Cancellations Due to Weather or Operational Issues

If the activity is canceled due to:

• Unsafe weather conditions
• Technical or mechanical issues
• Government restrictions
• Operational decisions by the provider

The customer may choose between:

• Rescheduling the activity, OR
• Receiving a full refund

Customer Delays

It is the customer’s responsibility to arrive on time at the designated meeting point. No refunds will be issued for activities missed due to the customer’s delay or absence.

2. Food Tours and Walking Tours Operated by Us

This section applies to experiences organized directly by BiniBini Digital Services.

Cancellations

More than 24 hours before the tour

• A full refund, OR
• A date change subject to availability

Less than 24 hours before the tour

• Non-refundable

Because food, reservations, and logistics are prepared in advance, last-minute cancellations cannot be refunded.

Weather or Exceptional Circumstances

In case of extreme weather or other circumstances beyond our control:

• The activity may be rescheduled, OR
• A full refund will be offered

3. Car Rentals and Third-Party Services

Services provided by third parties, including vehicle rentals, private transportation, or other external activities, are subject to the policies of the respective provider.

BiniBini Digital Services acts as a:

• Promotional platform
• Booking intermediary
• Business partner

Therefore:

• Refund approval will depend on the provider’s policies
• We will do our best to assist the customer throughout the process

4. Web Design and Development

This section applies to:

• Website development
• Online stores
• Booking systems
• Landing pages
• Custom digital tools

Deposits and Upfront Payments

All deposits or upfront payments are non-refundable once the project has started.

This includes:

• Research
• Design
• Planning
• Technical setup
• Work hours and consulting

Project Cancellation

If the customer decides to cancel a project:

• A partial refund may be considered depending on the progress made
• Completed stages will still be charged

Final Delivery

Once access, files, or final deliverables have been delivered and approved:

• No refunds will be issued

5. Automations, AI, and Digital Solutions

This section applies to:

• Automations
• Chatbots
• Artificial intelligence agents
• Operational tools
• Custom systems

Because these services are developed specifically for each customer:

• Payments are non-refundable once development has started
• Technical errors related to our implementation will be corrected within a reasonable support period

Refunds do not apply for:

• Limitations of external platforms
• Changes to APIs or third-party services
• Changes requested outside the originally approved scope
• Interruptions caused by third parties

6. Marketing and Consulting Services

This section applies to:

• Social media management
• Advertising campaigns
• SEO
• Business consulting
• Digital strategies
• Private advisory sessions

Monthly Services

Monthly services are billed in advance and:

• Are non-refundable once the service period has started

Meetings and Consultations

• Meetings canceled with less than 24 hours’ notice are non-refundable
• The customer may reschedule with at least 24 hours’ notice

7. Payments, Disputes, and Chargebacks

The customer agrees to contact us before initiating a bank dispute or chargeback.

Fraudulent or unjustified chargebacks may result in:

• Suspension of future services
• Cancellation of active bookings
• Permanent restriction from using our platforms
• Additional administrative fees where permitted by law

8. Contact

For cancellations, refunds, or assistance, you can contact us at: https://curacaomyway.com/contacto/

Please include:

• Full name
• Booking or invoice number
• Purchase date
• Reason for the request

Our average response time is 2 to 5 business days.